Refund policy

RETURN POLICY

ELIGIBILITY FOR EXCHANGE/REFUNDS

To ensure safety and strict hygiene measures, we do not accept returns for change of mind or incorrect orders by the customer. Gift cards are non-refundable.

Products with manufacturing defects/faults or which have been damaged due to our error, and incorrect products sent by us may be returned for refund or exchange. To be eligible receive a refund or exchange, you must return the products to us for testing. 

Products must be returned and received by us within 14 days of you receiving the products. 

RETURN POLICY AND PROCESS 

1. Check your exchange/refund eligibility.

2. Contact us.

To complete your return, we require you to notify of your return request to ensure eligibility with a receipt or proof of purchase. 

To complete your return, please contact us through our contact form or email us at support@sadienails.com. 

In your email or contact form message, please include:

  • Your order number;
  • Whether you are seeking a refund or exchange;
  • The product(s) you wish to return;
  • The reason for your return; and
  • Images of the problem, defect or damage. 

3. We contact you. 

We will contact you to confirm receipt of your request within 1-2 business days (excluding weekends and public holidays) and provide you with details for you to return the products for testing.

4. Return your products.
Returns are only available for products with manufacturing fault or damage due to our error. To receive an exchange or refund, we require the products to be returned to us for testing.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error and any item that is returned more than 14 days after delivery will not be accepted. We encourage you contact us and return your products as soon as possible to avoid missing the 14 day return period.  

We do not guarantee that we will receive your returned item, and we are not
responsible for delays or losses caused by the shipping carrier. Consider using a
trackable shipping service or purchasing shipping insurance.


5. Receiving your refund/exchange
Once your products have been tested, we will send you an email to notify you of the
approval or rejection of your refund/exchange request. This will usually be within 7
business days of receiving the returned products.
Refunds
Approved refunds will be processed to the original payment method. Please note it
may take up to 10 business days for the funds to appear in your account.
Exchanges
If you have elected for an exchange, the new item will be shipped to your original
delivery address unless you provide an alternative delivery address. The item will be
dispatched and sent by the same shipping method as your original order.

COST OF RETURNS
Sadie Nails is not responsible for the cost of returns.
The original shipping cost is also non-refundable.

OTHER TERMS
Slight differences in product appearance such as colour or shape do not amount to
manufacturing faults, defects or damage and are not eligible for return. We have made
every effort to ensure accurate depiction of our products. However, slight differences in
appearance of products such as colour or shape may occur due to differences in monitor
colour display and/or digitised product mock ups.


Please note that that returns are at Sadie Nails’ sole discretion and may be refused where
eligibility criteria has not been met.


Sadie Nails reserves the right to change these terms without notice.